At PillPrism.com, our primary goal is to give our customers a smooth experience.
We try to avoid situations that require refunds, returns, or order cancellations, but we know these may be necessary.
Conditions for Cancellation
This is when our policy on refunds and cancellations comes into play:
- Limited number of items that can be bought
- Taking care of disagreements and complaints
- Not having enough stock
- Cancellations made by the customer
- Failure to receive payment
This is to let you know that we can’t cancel your order once it’s been shipped.
Delivery Problems or Damaged Goods
If your order is damaged or not delivered for any reason, we will either send you a replacement or issue a full refund, depending on your preference.
If you only receive part of your order, we’ll refund the full amount and charge you only for the items you received.
Waiting Time for Delivery
From the date of shipment, please give us 30 business days.
If, after this time, you still haven’t received your order or have been told that it is being held or sent back, please get in touch with us right away.
Query Length
If you’re not happy with the product’s quality, please let us know within 45 days of delivery.
If you ask, we’ll be happy to give you a free replacement or a refund for that product.
When you ask a question more than 45 days after the delivery date, we will not answer it.
Conditions for getting a refund or a new one
When you return something for a refund or a replacement, it should still be in the same condition it was in when you got it.
If the product has been tampered with, damaged, or changed in any way, you may not be able to get a refund or a replacement.
Time to Process a Refund
Once you’ve approved a refund, please give it a reasonable amount of time to process and show up in your account.
Processing times may vary depending on how you pay or which bank you use.
If you have any questions or concerns about your order or transaction, our customer service team is here to help.
You can email us at [email protected] or call us at +1(808) 862-6186.