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No need to make an account to place an order; you can do it as a guest. But creating an account lets you keep track of your orders and quickly place another order in the future.
You can change your password by going to My Profile > Account Settings > Change Password, then following the steps.
Press “Forgot Password” on the login page, type in your registered email address, and click the link that is sent to you to reset your password.
Yes, you can save more than one shipping address in your account to make things easier. Just pick the address where you want your order sent when you check out.
You can cancel your order from your account or by calling our customer service team if it hasn’t already been shipped. You can’t cancel an order that has already been shipped.
Yes, you can request a cancellation and refund if your order is late beyond the estimated delivery time.
Delivery times may be different depending on the country and its customs.
You can always use the tracking link that was sent to you by email to see where your order is at any time.
We don’t offer overnight delivery right now.
Yes, if you’re not home when the package is delivered, the courier may leave a note for you to pick up at the nearby post office.
Most of the time, the courier will try again or leave instructions for picking up the package somewhere nearby.
Since orders are shipped straight from our fulfillment centers, you can’t pick them up in-store.
You can request a redelivery or pickup at the local facility through the courier’s tracking page.
At the moment, we only accept the payment methods shown at checkout. You can’t use gift cards.
At checkout, enter your coupon code in the “Coupon/Promo Code” box and click “Apply.” Before you confirm payment, the discount will show up.
If the code has expired, doesn’t work with your product, or was entered incorrectly, this could happen. Recheck the spelling and terms.
There are rules and limits for each promo code. The discount amount may change based on the deal and the size of your order.
We have sales and discounts at certain times of the year. To stay up to date, check our home page often or sign up for our newsletter.
Yes. Pill Prism ships medicines worldwide, including to the US, Canada, Australia, and the UK. Before you order, please check your country’s import rules.
Because we don’t have to pay as much for marketing, research, and development, our alternative medicines are clinically approved and cost less than brand-name medicines. This makes healthcare more affordable.
For safety and legal reasons, we can’t give away free samples. We, however, ensure that all our products are genuine, safe, and of the highest quality before selling them.
You’ll get an email asking you to leave a review after getting your order. You can also go to My Orders, log in to your account, and leave feedback right on the product page.
If you think the email got sent there, please check your spam or promotions folder. Get in touch with our customer service team at [email protected] if you still can’t find it.
The cost of shipping includes handling, packing, and safe delivery across international borders. We keep these fees as low as possible while ensuring the transit is secure.
First, look in your spam or junk folder. If it’s still not there, add our email address to your safe sender’s list or contact us for help.
Most packages go through customs without any problems, but sometimes they may hold or stop a package. We ensure shipping is safe and secure, but the customer is responsible for getting the package through customs. Before you place an order, you should check your country’s import rules.
Your order will not show up in your account if you placed it as a guest (without logging in). Instead, please check your email confirmation. Before you place an order, you should either sign up or log in to ensure that all your future orders appear in your account.
When the status says “pending,” it usually means that we are waiting for confirmation of payment or prescription. Processing of your order will begin once it is confirmed.
We only do business online. Our website makes it easy to browse all our products and buy them safely.
Add the medicine you want to buy to your shopping cart, fill in your shipping and billing information, upload a valid prescription when you check out, choose a payment method, and click “Confirm.” Before processing, our team will check that your order is correct.
Just go to “My Orders,” find the item you want to reorder, and click “Reorder.” You can also look for the medicine again, add it to your cart, and then go to the checkout page to finish your purchase.
To see all of your past orders, log in to your account and go to “My Orders.” Do not log in to see the order you placed; instead, check your email.
You can’t change the items once your order has been confirmed. Once the order is confirmed, it is processed right away so it can be sent out quickly. If you need different items, you can cancel the first order and place a new one.
When you check out, you can change your billing information by clicking “Edit Address.” You can email our team at [email protected] for help with the process if your order has already been placed. Keep in mind that once the order is sent, it can’t be changed.
Get in touch with our customer service team right away. We’ll help you update your information so you receive the correct order confirmations and tracking updates.
When you check out, you’ll see all of your payment options. Pick the method that works best for you and then follow the steps to finish your order.
We accept Crypto, bank transfers, checks, money orders, and other safe online payment methods.
Sorry, but we do not accept credit cards.
Cash on delivery is not possible right now. Charges must be made for all orders.
We do not accept credit or debit cards at this time. At checkout, you can see a list of all available payment options.
Every order is a one-time deal. You won’t be charged automatically or signed up for any subscriptions.
How well something works can vary from person to person. We can’t promise that your medical condition will improve, but if you have any problems, please let us know, and we’ll look into your case.
Because of the way pharmaceutical products work, we can’t issue refunds. If your medicines are lost, damaged, or sent to the wrong address, we will send them again at no extra cost after checking.
Because of rules about drugs, returns are not accepted. But if your package is broken, missing parts, or wrong, we will fix the problem right away.
If you receive the wrong item, please get in touch with our customer service team right away. Depending on the situation, we’ll either get you a new one or a refund.
Yes. All prescription drugs need a valid prescription from a licensed doctor or nurse.
You can either upload it during checkout or email it to us after you’ve placed your order. Keep in mind that your order won’t go through until you show a valid prescription.
Yes. To keep your personal and payment information safe, we encrypt it securely and have strict privacy rules.
Yes. Your order will be kept secret. No information is ever given to a third party, and it stays private. To protect your personal and payment information, we also use SSL encryption and secure cloud infrastructure (such as AWS) to maintain high security standards. You can read more about it in our Privacy Policy.
Yes. Every order is sent in plain, private packaging to keep your privacy safe, even from the delivery person. There are no labels or markings on the outside that show what’s inside, so there is complete privacy.
Before your package leaves, we’ll email you a tracking link. You can use it at any time to see the most up-to-date status of your order.
Our medicines are manufactured in GMP-certified, USFDA-compliant facilities in India, ensuring they meet high-quality and safety standards.
For orders outside of the United States, shipping is free on all orders over $220. It’s also available during sales. Please look over the offer details when you check out. This offer doesn’t apply to orders from the United States of America because tariff talks are still going on.
Check under “My Orders” after logging in to your account. If you bought something as a guest, use the tracking link that was emailed to you.
It could take 24 to 48 hours after shipping for tracking information to become active. Please email us at [email protected] if you have not received any news.
Yes. We sell genuine, high-quality medicines at reasonable prices. We work with licensed suppliers and manufacturers that comply with GMP and FDA regulations to ensure the drugs we sell undergo rigorous regulatory checks before they are sold.
A lot of the things we sell are generic medicines. Generic drugs work the same way as brand-name drugs and have the same active ingredients. However, they cost less because they don’t have to pay for branding or marketing. We also buy directly from manufacturers, so we don’t have to pay the high markups stores charge. This lets us save you even more money.
For peace of mind, you can check our business information, SSL security (the lock icon in your browser), and customer reviews. Look at reviews.
Since 2017, we’ve been serving customers with a focus on trust, safety, and low prices.